Customer Care

Delivery

Standard delivery

Includes delivery service to front door of house/building.

Orders over £100 are free, orders under £100 are £5.

The carrier should automatically schedule delivery for 2 working days after dispatch and advise you of the delivery date directly

The day before your scheduled delivery, you should receive a 2 hour time slot

Express delivery

Express delivery is dependant on stock availability and manufacturer latency.

If you need a product urgently, please contact concierge@stevensonsgroup.co.uk or call +44 1472 233111 and we will do our best to assist you. Our contact hours are: Weekdays and Saturday 9am–5:30pm GMT, Sunday 11am–4pm.

White glove delivery

White glove delivery is our premium delivery service for furniture items. It includes delivery to the room in which you need your item located, careful placement, assembly and installation, plus removal of any packaging. Contact us if you require this service.

You will receive a text message, an e-mail or a phone call from the delivery company to confirm your delivery slot in advance. Delivery slots will be made available 8-15 days after the dispatch date.

For remote areas, delivery slots may be limited to specific weekdays. Stevensons has no influence on the availability of delivery slots. Please provide a mobile phone number when you enter your contact details as the delivery company will keep you updated by text message. In case you do not have a mobile number, you will receive a call from our white glove courier company.

International deliveries

Orders less than £100 placed from outside the UK are a flat rate of £20 GBP.

For furniture and larger items we will first need to obtain an international shipping quote from our delivery partners. Please speak to an expert on +44 1472 233111, or email concierge@stevensonsgroup.co.uk.

Please be aware that international delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.

How to track your order

Our delivery time starts from the moment an order is processed and released for dispatch. Please note, this can take longer during our sale.

Once your order has left us, you will receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing My Orders in your account.

In need of assistance?

We're available by telephone 9:00am-5:00pm on Monday-Friday

Call us on 01472 233111 from the United Kingdom, or email us at concierge@stevensonsgroup.co.uk

If you have a query outside of our open hours, please feel free to leave a telephone message or email us and we will get back to you as soon as possible. Please remember to check your spam/junk when emailing!