Customer Care

Delivery

Delivery options

Standard Delivery: Free over £100
White Glove Delivery: Free on furniture and larger items
International Delivery: Per quote

Please note that all of our products have an estimated dispatch window on the product page itself.

Standard delivery

Delivery service to front door of house/building.

The carrier should automatically schedule delivery for 2 working days after dispatch and advise you of the delivery date directly

The day before your scheduled delivery, you should receive a 2 hour time slot

White glove delivery

White glove delivery is our premium delivery service for furniture items. It includes delivery to the room in which you need your item located, careful placement, assembly and installation, plus removal of any packaging.

You will receive a text message, an e-mail or a phone call from the delivery company to confirm your delivery slot in advance. Delivery slots will be made available 8-15 days after the dispatch date.

International deliveries

For furniture and larger items we will first need to obtain an international shipping quote from our delivery partners. Please speak to an expert on +44 1472 233111, or email concierge@stevensonsgroup.co.uk.

Please be aware that international delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.

How to track your order

Our delivery time starts from the moment an order is processed and released for dispatch. Please note, this can take longer during sale.

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing My Orders in your account.

Need help with your delivery?

We're available 9am-5:30pm on weekdays and Saturday, and 11am-4pm Sunday

Call us on 01472 233111 from the United Kingdom, or email us at concierge@stevensonsgroup.co.uk

If you have a query outside of our open hours, please feel free to leave a telephone message or email us.

Shopping during our sale?

We aim to get your order to you as quickly as possible but it may take longer to arrive