Customer Care

Frequently Asked Questions

General

Are there other fabric and colour options?

Our sofas and cushions are available in a range of different colours and fabrics not currently displayed. Speak to an expert if you would like to know more.

Can I order by telephone?

Yes, you can. To place an order by phone please call our team on 01472 233111. Our contact hours are: Weekdays and Saturday 9am–5:30pm GMT, Sunday 11am-4pm.

Orders & Payments

Can I make changes to my order?

You can make changes to your order only before it has been processed and/or fulfilled. If you'd like to make a change to your order, contact our Customer Care team by clicking here.

Do you offer price matching?

We check our prices regularly against other retailers to ensure that they are highly competitive. However, if you see an identical item cheaper on another site, please let us know and we’ll be happy to match that price for you.

Still in need of assistance?

We're available 9am-5:30pm on weekdays and Saturday, and 11am-4pm Sunday

Call us on 01472 233111 from the United Kingdom, or email us at concierge@stevensonsgroup.co.uk

If you have a query outside of our open hours, please feel free to leave a telephone message or email us.