Customer Care
Returns
Our returns policy
No-hassle returns accepted within 28 days of receiving your item.
If your item is faulty or damaged, please get in touch to arrange a free return. If your item is not faulty or damaged, you will be responsible for the cost of return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
Returning your purchase
As soon as you've decided you'd like to exchange or return, you have 28 days from the date you received your order.
If your item is faulty or damaged, please call us to discuss a replacement and complimentary return on 01472 233111.
If your item isn't faulty and you'd like to make a return, please send your order to 143-151 Cleethorpe Rd, Grimsby, DN31 3AY, United Kingdom.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
Receiving a refund
We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on your banks' processes.
Any refunds will be refunded to the same payment method you used when you placed the order.
If your order was paid part or in full by a gift card, the refund will be issued as a gift card up to the value of the gift card you used.
Changing or cancelling an order
You can make changes to your order only before it has been processed and/or fulfilled.
If you'd like to make a change to your order, contact our Customer Care team on +44 1472 233111 or email concierge@stevensonsgroup.co.uk.
Furniture and larger items
Many of our furniture and larger items are made to order, therefore we cannot accept returns for custom items that aren't faulty or damaged on delivery.
Need help with your return?
We're available 9am-5:30pm on weekdays and Saturday, and 11am-4pm Sunday
Call us on 01472 233111 from the United Kingdom, or email us at concierge@stevensonsgroup.co.uk
If you have a query outside of our open hours, please feel free to leave a telephone message or email us.