Can I change my order?
You can make changes to your order only BEFORE it has been processed and/or fulfilled. If you'd like to make a change to your order, contact our Customer Care team on +44 1472 233111 or email concierge@stevensonsgroup.co.uk.
Can I cancel my order?
If you made your purchase in store:
Please refer to the terms and conditions on your sales order invoice and if you have any further queries, contact a member of our team on 01472 233111. Please have your order number to hand so we can locate your order as quickly as possible.
If you purchased online:
In compliance with the Consumer Contracts Regulations, if you've shopped online, you have a cooling off period, during which time you can cancel your order with us.
The cooling off period starts the moment you place your order and up to 14 days from the day you receive your item/s. Your cancellation must be sent to us within these 14 days by completing the form below or by post to Stevensons Furniture Centre, 143-151 Cleethorpes Road, Grimsby, DN31 3AY.
Custom made items (ie. Wiemann, Wedgewood, Cattelan Italia) will incur a 20% restock charge and 50% charge for custom additional extras if cancelled AFTER the items are processed to production stage in the factory. The same charge will apply if the items do not fit into the property as a result of wrong measurements by the customer. This is a restocking charge to the factory as the items are made to order.