Standard Home Delivery

Delivery service to front door of house/building

The carrier should automatically schedule delivery for 2 working days after dispatch and advise you of the delivery date directly

The day before your scheduled delivery, you should receive a 2 hour time slot

White Glove Delivery

White glove delivery is our premium delivery service for furniture items. It includes delivery to the room in which you need your item located, careful placement, assembly and installation, plus removal of any packaging.

You will receive a text message, an e-mail or a phone call from the delivery company to confirm your delivery slot in advance. Delivery slots will be made available 8-15 days after the dispatch date.

International Delivery

For furniture and larger items we will first need to obtain an international shipping quote from our delivery partners. Please speak to an expert on +44 1472 233111, or email concierge@stevensonsgroup.co.uk.

Please be aware that international delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.

Standard Returns Policy

No-hassle returns accepted within 28 days of receiving your item.

If your item is faulty or damaged, please get in touch to arrange a free return. If your item is not faulty or damaged, you will be responsible for the cost of return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

We check our prices regularly against other retailers to ensure that they are highly competitive. However, if you see an identical item cheaper on another site, please let us know and we’ll be happy to match that price for you.

Standard Dispatch

Dispatch is when we ship the item to our delivery partners who handle final delivery.

Delivery should happen within 1 working day of dispatch for mainland UK (and up to 14 days for Offshore, Highlands and Islands).

Express

Need something fast? Items marked as express are dispatched within 2 working days or less. Shop our express items here.

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